EAUNAL
SHIPPING &
RETURN POLICY
SHIPPING POLICY
Our team always strives to provide the fastest delivery and will contact you after your order is placed to coordinate a suitable delivery location, day and time. We deliver orders from Saturday to Thursday, between 9 am and 9 pm.
Abu Dhabi Same-Day Delivery
We offer same-day delivery of our floral arrangements within the Abu Dhab region for all orders placed between 2 pm.
Nationwide delivery
For all other regions we ensure a 2-3 days delivery to your doorstep. Even though we cannot guarantee a delivery faster than 2-3 days, we might be able to arrange an overnight delivery in based on the availability of our team. In case you prefer a speedy delivery, inform our team as soon as possible through info@eaunal.com, through our contact form or by adding a note when you place your order. We will respond within a few hours to inform you about the soonest delivery options.
SHIPPING
& RETURN POLICY
RETURN POLICY
Returns
Due to the delicacy of our flowers we can only accepts returns in case of visible damages that have to be communicated immediately upon delivery to the deliverer. In case of visible damages Eaunal will fully refund the purchase amount or in accordance with the client replace the arrangement for something similar.
Order amendments
Unless indicated otherwise, clients have, 4 hours from the Order time to cancel or change the order. Therefore, we kindly request you to contact us as soon as possible, within the first 4 hours after placing the Order. Within this timeframe you can change your order without any additional costs. In the event that the Order has been dispatched at the moment of withdrawal, the client will bear the costs of the delivery costs.
Refunds
Eaunal does not gives cash refunds in case of cancellations or amendments of Orders. If you
cancel your order within the time frame mentioned, we are happy to provide you a credit note
valid for 6 months from the moment the written notice for a credit note has been shared.
Custom Orders
In the event that an arrangement is made on the basis of specifications provided by the client, such as when the arrangement is made-to-measure/custom made or when custom accessories are added to an arrangement, amendments or cancellations are not accepted.