Privacy and Cookie Statement 

 

Dear valued customer, 

 

In order to provide you a great and effortless customer experience on our website we obtain and store personal information about you in compliance with the UAE Federal Data Protection Law (Federal Decree Law No. 45 of 2021 on Personal Data Protection) (the ‘’Data Law’’). Eaunal LLC-FZ – owner of this website - is the data controller with regard to the processing of these personal data. This document serves to inform you on the categories of personal data that we process, the grounds and reason for processing as well as your rights with regard to your personal data.

 

What sort of personal data do we obtain and process?

 

For all our customers, we may store and process the following categories of personal data:

• Name and title

• Billing and delivery address

• E-mail address

• Telephone number

• Payment information, such as (credit) card details

• Purchasing history

• Interaction with us, such as communication with our customer service

• Other personal information you have provided us with

• Personal information processed through cookies (see more information below)

 

In the event that you are not willing to provide the information we request, you may experience limited functionality of our website and we may not be able to fulfill your order. You can always contact us through info@eaunal.com for more information.

 

Legal grounds and purposes of processing

 

The personal data listed above are being processed under the following legal grounds and for the following purposes:

 

• Your consent, such as for sending you our newsletter and brochures, and for storing and accessing cookies;

• Processing is necessary for the performance of a contract to which you are a party, including contracts in relation to (A) your purchase through our website and (B) your website account;

• Processing is necessary for us to comply with our legal obligations, including obligations to keep financial data for tax purposes;

• Processing is necessary for the purposes of our legitimate interests, enhancing your experience of our website, improving our services, responding and resolving to your enquiries and resolving disputes.

 

Our use of cookies

 

Our website makes use of cookies and related technologies in order to store and access certain personal and anonymous information on your device. We use the following types of cookies:

 

• Necessary cookies, which are essentials for the functioning and security of our website;

• Functional cookies, which we use to identify and remember you throughout your visit;

• Analytic cookies, which we use to analyze the use of our website and the provenance of our visitors;

• Marketing cookies, which enables us to target you on other websites.

 

The term during which a cookie is retained depends on the purposes for which we use the cookie. So-called session cookies will be deleted at the end of a session, which mostly coincide with closing of the browser. Persistent cookies will be retained for a longer period of up to two years after its last use.

 

An overview of the cookies we use, including its purposes and retention times, can be found here.

 

Distribution to third parties

 

Your personal data shall only be shared with third parties to the extent that such sharing is necessary for the purposes the personal data is being processed for. We may transfer your personal data to:

• Payment providers and financial institutions for payment processing;

• Delivery companies for delivering your order;

• Individual drivers for delivering your order;

• Marketing agencies and social media companies for our business related/brand related marketing purposes;

 

Please be informed that these third parties may be based in countries outside of the United Arab Emirates, in which less restrictive data protection laws may apply. We will ensure that these third parties provide appropriate safeguards with regard to the level of protection of your personal data. These safeguards will be provided by means of contractual terms or other measures. Should you have any question about the distribution of your personal data to non United Arab Emirates borders and the safeguards provided, please feel free to contact us and we will do our utmost best in answering all your queries.

 

Protection of your personal data

 

We ensure you we have taken appropriate measures in order to protect your personal data against unlawful processing. In addition to state-of-the-art technical security measures and we require all our staff who have access to personal data obtained from our customers to agree to a confidentiality agreement with high penalties in case of any infringement.

 

Retention period

 

Your personal data will be retained as long as necessary regarding the purposes for which the data was collected. If you have an account on our website, we will retain your information as long as you have an account with us. Certain financial information must be retained for longer periods in order to comply with statutory requirements.

 

Your rights

 

In respect of your personal data, you always have the right to be informed, request access, as well as to request rectification, erasure, or restriction of processing. Furthermore, you may object to any of our processing, the right to data portability and you have the right to withdraw your given consent. If you are not satisfied with our way of processing your personal data, you have the right to lodge a complaint with the UAE data protection authority, The UAE Data Office. 

 

Changes

 

Please note that we may amend this privacy statement from time to time as we are required by law to keep all the listed information up to date. The latest update from this statement dates 10 February 2024.

 

Questions

 

Should you have any questions regarding our processing of your personal data, please do not hesitate to contact us by e-mail: info@eaunal.com.